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FAQ's
General FAQs
Are these good for indoor and outdoor use?
Yes all the products are temperature resistance and can be used indoor and outdoor both.
What is the standard life for these products?
Epoxy can stay same forever you can get the finishing done after a certain period of time to make it new again.
Is epoxy a safe material to be used as kitchen accessories?
Yes once epoxy resin is fully cured it becomes harmless and can be used as kitchen accessories and food serving.
Do we provide crystal epoxy?
Yes all the products are made up of premium quality crystal clear epoxy that remains shinny.
Do we provide legs with table?
Yes we do provide legs on request according to the height you would like to have with your table.
What about the packaging?
Packaging may vary for different products, according to size/weight to keep the product safe and secure.
Do we offer returns?
To avoid returns we share real time images for approval once the order is crafted, in case of any damage you can claim with in 24 hours after getting your order.
Wholesale availability?
We deal with wholesale orders and to get products in bulk you can reach out for special discounts.
Production FAQs
What materials are used in our epoxy production?
We use high-quality epoxy resin and carefully selected pigments and additives to ensure durability and aesthetic appeal in our products.
Are our epoxy products environmentally friendly?
Yes, we prioritize sustainability in our production processes, using eco-friendly materials and minimizing waste wherever possible.
How long does it take to produce custom epoxy items?
The production time for custom epoxy items varies depending on the design complexity & current workload, about 1 to 4 weeks.
Can I request a specific design or color for my epoxy item?
Yes! We welcome custom design requests Contact us with your requirements, and we'll work with you to bring your vision to life.
Do we offer bulk discounts for large production orders?
Yes, we offer discounts for bulk orders. Please reach out to us with details of your order, and we'll provide you with a personalized quote.
What quality control measures do we have in place during production?
We have a separate QA department & stringent quality control processes in place at every stage of production to ensure high quality.
Do we offer any warranties on your epoxy products?
Yes, we stand behind the quality of our products. Each epoxy item comes with a warranty against defects in materials and workmanship.
Shipping and Delivery FAQs
How long does it take for orders to be processed and shipped?
Orders are shipped within 5 to 10 working days. Delivery times vary depending on the shipping method selected and the destination.
Do we offer international shipping?
Yes, we offer free shipping worldwide. Whereas the customs duties/taxes may apply depending on the destination country.
Can I track my order once it has been shipped?
Yes, tracking information will be provided once your order has been shipped. You can use this information to track the status of your delivery online.
What should I do if my order arrives damaged during shipping?
Please contact us immediately upon receipt of a damaged order. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
Do we offer expedited shipping for urgent orders?
Yes, we offer expedited shipping options for customers who need their orders delivered quickly. Additional fees may apply for expedited shipping.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update the shipping address for you. Please contact us as soon as possible to request a change.
Order Placement and Pre-order FAQs
How do I place an order for custom epoxy items?
You can order custom epoxy items through our website or you can contact us directly to discuss your requirements and then place order.
Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified within a certain timeframe after they have been placed. Please contact us as soon as possible if you need to make changes to your order.
What payment methods do we offer for orders?
We accept payment via Stripe, PayPal, Square, and other secure online payment methods.
Can I request a sample before placing a larger order?
Yes, we offer samples of select epoxy products for a nominal fee. Please contact us to inquire about sample availability and pricing.
Do we offer discounts for pre-orders or bulk orders?
Yes, we offer discounts for pre-orders and bulk orders. Please contact us with details of your order for pricing and discount options.
After Use FAQs
How should I clean and maintain my epoxy product?
To clean your epoxy product, simply wipe it with a damp cloth using mild soap. Avoid using harsh chemicals.
Are there any special storage requirements for epoxy items?
It's best to store epoxy items in a cool, dry place away from direct sunlight and extreme temperatures.
What should I do if my epoxy item gets scratched or damaged?
Minor scratches or blemishes on epoxy items can often be repaired using a specialized epoxy repair kit.
Can I use my epoxy item for food or beverage purposes?
While epoxy is generally safe for incidental food contact, we do not recommend using epoxy items for food or beverage purposes.
What should I do if I encounter air bubbles in my epoxy product?
Air bubbles are a common occurrence in epoxy products and can usually be removed by gently heating the surface with a heat gun or torch.
Do we provide instructions for assembling epoxy furniture or fixtures?
Yes, assembly instructions are provided with epoxy products to guide you through the assembly process. Don’t hesitate to reach out to us for queries.